Updated 20 July 2022
As of 28 January 2021, we have suspended deliveries to the United Kingdom and Northern Ireland following changes in the trade agreement between the European Union and the United Kingdom signed on December 24th 2020, and brought into effect as of January 1st 2021. As a result of this change, the UK is no longer part of the EU's single market and customs union meaning new rules apply to parcels arriving to the UK from non-EU countries - in our case overseas sellers are now required to apply for a UK VAT ID from the HMRC. We only became properly aware of this because as of January 24th 2021, the United States Postal Service added a new mandatory field to its international shipping labels requiring such a VAT ID for parcel deliveries to the UK. We are truly sorry for this inconvenience and we hope the situation will improve, but for the forseeable future this situation remains unchanged.
On 11 February 2022, we suspended deliveries to Australia and New Zealand due to restrictions shipping from the US to these countries. As of 22 June 2022, restrictions on orders to Australia were lifted and as of 20 July 2022 restrictions on orders to New Zealand were also lifted. If you are from either country and made an order in recent months, we have likely already refunded your order in full and will not be accepting future orders until the situation changes. Please also note that any store orders both domestic and international will likely face delays as a result of the global pandemic. We apologize for this inconvenience. If you have concerns about the status of your order, contact us at email@example.com and be sure to mention your four-digit order number.
What is the Stellar Jockeys Store?
How are my orders processed?
Once you make a successful purchase through our store, your order is sent by Shopify to our fulfillment partners Quartermaster Logistics that will dispatch your order to the address you indicated at checkout.
Do you support international shipping?
Yes, although costs will vary. We will attempt to ship anywhere but there are some high risk shipping locations such as the Middle East, Russia, and Brazil—we cannot guarantee shipments to these locations will arrive intact. For any international orders please be sure to include both your email and phone number with the order.
What about shipping costs?
These can vary depending both on the destination of your delivery and the total weight of your order. Please note that certain territories are more costly than others. This cost is factored in when you make an order.
What payment methods are available?
Shopify supports the major credit cards, but it is possible that some other payment systems might not be supported in your territory.
What if I have a problem with my order?
Please email your order details to firstname.lastname@example.org for any issues concerning your order.
Where can I buy the Stellar Jockeys games?
You can find various digital storefront options for our games on our main site or by clicking the tab at the top of the page.
Where can I find the books?
We sell the Brigador ebook by Brad Buckmaster on our store as a downloadable pdf. You can find it here. You can also acquire an ebook version of Brad Buckmaster’s Brigador tie-in novel through Amazon.
The deluxe version of Brigador: Up-Armored Edition includes the audiobook. Options for buying the deluxe upgrade are available on our site. You can also acquire a version of the audiobook through Audible.
Where can I find the music?
The deluxe version of Brigador: Up-Armored Edition includes the official soundtracks by Makeup & Vanity Set. Options for buying the deluxe upgrade are available on our site.
You can buy Makeup & Vanity Set’s Brigador music directly from their Bandcamp page:
Do you have any models of the in-game vehicles?
Currently, a 1/144 scale model of the Touro is available on Shapeways. If you have access to a 3D printer and wish to print it yourself, you can download the print file via the community Discord here.